Returns & Exchanges

At Winetopia International, we strive to ensure every bottle meets your expectations, which is why we offer a 30-day return policy for unopened and undamaged items. If your selection arrives damaged or does not meet our quality standards, we are committed to making it right through a swift replacement or refund.

1

Initiate Your Request

Contact our concierge team via email or our online portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Secure the Shipment

Carefully repackage the unopened bottles in their original specialized shipping containers to prevent breakage during transit.

3

Affix Shipping Label

Print the provided prepaid shipping label and attach it clearly to the outside of the box, ensuring all previous shipping marks are covered.

4

Receive Your Refund

Once our cellar team inspects the returned items, we will process your refund or store credit back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing